Terms & Conditions

Welcome to Patel Travel. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. General terms

1.1 These terms and conditions govern your use of our website, located at pateltravel.co.uk, and all services provided by Patel Travel.
1.2 By using our website, you confirm that you accept these terms and conditions and agree to comply with them.
1.3 If you do not agree to these terms, you must not use our website or services.

2. Booking and payments

2.1 All bookings made through our website are subject to availability and confirmation.
2.2 Prices are subject to change at any time without prior notice. However, once a booking is confirmed, the price will not change unless due to changes in government taxes or fees.
2.3 Full payment is required at the time of booking unless otherwise stated. Payment can be made through our secure payment gateway.

3. Cancellation and refund policy

3.1 Cancellation of bookings must be made in writing via email.
3.2 Refunds will be processed according to the cancellation policies of the respective airline, hotel, or service provider.
3.3 Patel Travel may charge a service fee for cancellations, which will be deducted from the refundable amount.
3.4 No refunds will be issued for no-shows or late cancellations.

4. Changes to booking

4.1 Any request to change a booking must be made in writing.
4.2 Changes to bookings are subject to availability and may incur additional charges.
4.3 Patel Travel will make every effort to accommodate changes but cannot guarantee that all requests will be fulfilled.

5. Liability

5.1 Patel Travel acts only as an agent for the suppliers (e.g. airlines, hotels) and is not responsible for any actions or omissions of these suppliers.
5.2 Patel Travel is not liable for any loss, damage, injury, or delay resulting from any act or omission by any third-party service provider.
5.3 Travel documents, including passports and visas, are the responsibility of the customer. Patel Travel is not liable for any issues arising from incorrect or insufficient travel documentation.

6. Use of website

6.1 The content of our website is for your general information and use only. It is subject to change without notice.
6.2 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
6.3 You are not permitted to use the website in any way that causes or may cause damage to the website or impairment of the availability or accessibility of the website.

7. Intellectual property

7.1 The website and its content, including but not limited to text, graphics, logos, and images, are the property of Patel Travel and are protected by copyright and other intellectual property laws.
7.2 You may not reproduce, duplicate, copy, or otherwise exploit the content of this website for commercial purposes without the express written permission of Patel Travel.

8. Privacy Policy

8.1 We are committed to protecting your privacy. Our Privacy Policy, which explains how we collect, use, and protect your information, is incorporated into these terms and conditions.
8.2 By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

9. Governing law

9.1 These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
9.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Amendments to terms

10.1 Patel Travel reserves the right to amend these terms and conditions at any time.
10.2 Continued use of the website after any such changes shall constitute your consent to such changes.

11. Contact information

If you have any questions about these terms and conditions, please contact us at:

Email: info@pateltravel.co.uk
Phone: 0207 112 9083

Your financial protection

When you buy an ATOL protected flight or flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”